Warranty Policy

Warranty Policy 

 

Introduction:

Thank you for choosing Naturalaclinic! We are committed to providing high-quality beauty and health products. To ensure your satisfaction, we offer a comprehensive two-year warranty on all our products. This Warranty Policy outlines the terms and conditions of our warranty coverage.

 

Warranty Coverage

1. Duration:

• All Naturalaclinic products are covered by a two-year warranty from the date of purchase.

2. What is Covered:

• This warranty covers defects in materials and workmanship under normal use.
• The warranty applies to the original purchaser only and is non-transferable.

3. What is Not Covered:

• Damage caused by misuse, abuse, or neglect.
• Normal wear and tear, including cosmetic damage.
• Damage caused by unauthorized modifications or repairs.

Making a Warranty Claim

1. Contact Us:

• If you believe your product is defective and within the warranty period, contact our Customer Service team at support@naturalaclinic.co.uk
• Provide your order number, a description of the issue, and any supporting documentation or photographs.

2. Return Authorization:

• Our Customer Service team will review your claim and, if approved, provide you with a Return Form and instructions on how to return the product.

3. Shipping Instructions:

• Package the product securely.
• Follow the shipping instructions provided by our Customer Service team. We recommend using a trackable shipping method.
• Naturalaclinic will cover the return shipping costs for warranty claims.

4. Inspection and Resolution:

• Upon receipt of the returned product, our team will inspect it to determine the nature of the defect.
• If the product is found to be defective and covered under warranty, we will, at our discretion, repair or replace the product.
• If the product is no longer available, we may offer a suitable replacement or a refund.

Additional Information

1. Repairs and Replacements:

• Any repairs or replacements made under this warranty will be covered for the remainder of the original warranty period.

2. Limitation of Liability:

• Naturalaclinic's liability is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages.

3. Consumer Rights:

• This warranty policy does not affect your statutory rights as a consumer under United Kingdom law.

Contact Us

For any questions or concerns about our Warranty Policy, please contact our Customer Service team:

• Email: support@naturalaclinic.co.uk
• Phone: 
• Address: