Returns and Exchanges

Introduction

At Naturalaclinic, we are dedicated to providing top-quality beauty and health products and ensuring your complete satisfaction. Our Returns and Exchanges Policy complies with UK standards and regulations, offering you a straightforward and professional process for returns and exchanges.

Free Returns for Repeat Customers:

If this is your second purchase with us, you qualify for free returns.
Provide previous order details when contacting Customer Service.
We cover the shipping costs for the return.

Eligibility for Exchanges & Returns:

Products must be returned within 60 days from the date of delivery.
Items must be unused, unopened, and in their original packaging.
For health and beauty products, if the product has been unsealed after delivery, it may not be eligible for return due to hygiene reasons. However, this does not affect your rights if the product is faulty or not as described.

Procedure for Returns & Exchanges:

1. Initiate Return:

Contact our Customer Service team at support@naturalaclinic.co.uk
Provide your order number, starting with #, the product(s) you wish to return or exchange, and the reason for the return.

2. Return Authorization:

You will receive a Return/Exchange form and detailed return instructions.
Package the item securely and follow the provided instructions. We recommend using a trackable shipping method.

Refunds & Exchanges

Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund or we will send out the replacement product(s) within 7-10 business days.
Approved refunds will be processed within 7-10 business days to the original method of payment.
If the replacement item is out of stock or discontinued, we will offer you a choice between a full refund or an alternative product of equal value.
For first-time customers, shipping costs are non-refundable unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team within 7 days of delivery.
We will arrange for a replacement or a refund, including any shipping costs incurred.

Transparency and Customer Support

Origin of Products: While we source our products globally, all returns and customer service issues are handled through our UK-based team to ensure high-quality support and service.
Communication: We believe in open and honest communication. If you have any questions or concerns, do not hesitate to contact us. We are here to help.

Contact Us

For any questions or concerns regarding our Returns and Exchanges Policy, please contact our Customer Service team:

Email: support@naturalaclinic.co.uk
Phone:
Address:

Final Note

Naturalaclinic reserves the right to amend this policy at any time. Any changes will be posted on our website and will take effect immediately.

Thank you for shopping with Naturalaclinic. Your satisfaction is our priority.

Returns and Exchanges